CUSTOMER  SERVICE
We are committed to providing 100% customer satisfaction. We hope you are very happy with your purchase. We look forward to hearing from you regarding any purchase you have made from us. If you are dissatisfied for any reason, we would appreciate hearing about it as part of our ongoing mission to provide a complete product line that satisfies the needs of our customers.

For questions concerning the status of your order, or to make a return request, please use the email box at the bottom of the page.


ORDERING
We accept payment with Visa, Mastercard and Discover credit cards through our secure online transactions system. Your card will be charged at time of purchase. We also accept Pay Pal, personal checks and money orders. In the case of payment with a personal check, delivery will be delayed to allow for verification of check fund availability. Money Orders will be treated as cash and orders will be processed one day after receipt.

AVAILABILITY
Most items are available at time of order. Availability of our art prints and teak and hickory furniture is not guaranteed. In the event an item you order is not available, you will be notified that the item is backordered and when we anticipate it to be available. If you would like to check on this before ordering, please email us and we will provide you with that information. In some cases, a substitution may be offered, to be accepted at your discretion.

SHIPPING CHARGES
The products you order may be shipped directly from more than one distributor. For that reason, we are not able to offer you the option of choosing your preference of shipping method. For many of our items, shipping cost is included in the price of the product and is clearly stated on the applicable product pages.

DELIVERY
If you order more than one item you may receive your order in separate deliveries. You can expect to receive most items within two weeks from time of order. Some items, such as our log furniture and metal art products, could take up to 4 weeks.

RETURNS
It is always wise to check your package for obvious signs of damage before accepting delivery, but in the unfortunate and unlikely event you receive an item in damaged condition, it is necessary that you contact us within 3 business days so that we may provide you with a prompt replacement or refund. If an item is accepted for return for reasons other than damage or supplier error, a restocking fee of 10-25% may apply** and will be deducted from your refund. Some items may not be returnable unless damaged. Inquire by email. In all cases, it is necessary to keep the original packaging and contact us for an authorization number before returning.